Privacy Policy

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1. Introduction

Patagon Consulting Inc. DBA Hello Projects Pro ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, use our services, submit forms, call us, or otherwise interact with our business.

This policy applies to all information collected through our website (www.helloprojectspro.com), phone communications, text messages, email correspondence, in-person interactions, and any related services, sales, marketing, or events (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this policy, please do not access our website or use our Services.

2. Information We Collect

2.1 Personal Information You Provide

We may collect personal information that you voluntarily provide to us when you request a quote, schedule a consultation, enter into a contract, contact us, or otherwise interact with our Services. This information may include:

• Full name, mailing address, email address, and telephone number
• Property address and project details
• Payment and billing information
• Communications you send to us (emails, texts, phone calls, voicemails)
• Information provided on forms, applications, or permit documents
• Signatures (electronic or physical) on contracts and agreements
• Any other information you choose to provide

2.2 Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

• IP address, browser type, operating system, and device identifiers
• Pages viewed, links clicked, and time spent on our website
• Referring URL and search terms used to reach our website
• Cookies, web beacons, and similar tracking technologies
• Geolocation data (general location based on IP address)

2.3 Information from Third Parties

We may receive information about you from third-party sources, including marketing partners, social media platforms, advertising networks, public databases, financing partners (such as Acorn Finance), and subcontractors involved in your project.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our construction and consulting services
• To prepare and deliver project quotes, estimates, and contracts
• To process payments and manage billing
• To communicate with you about your project, including by phone, email, text message, and mail
• To process permit applications and comply with regulatory requirements
• To facilitate financing through third-party partners
• To respond to your inquiries, comments, and requests
• To send marketing and promotional communications (with your consent)
• To improve our website, services, and customer experience
• To comply with legal obligations, resolve disputes, and enforce our agreements
• To protect the safety, rights, and property of our company, customers, and the public

4. Telephone Consumer Protection Act (TCPA) Compliance

We are committed to full compliance with the Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227, and all applicable Federal Communications Commission (FCC) regulations.

4.1 Express Written Consent

By providing your telephone number and submitting a form on our website, clicking a "Submit," "Get a Quote," or similar button, or otherwise providing express written consent, you agree that we and our authorized agents may contact you at the telephone number(s) you provided using:

• Autodialed and/or prerecorded calls and text messages
• Artificial voice messages
• SMS/MMS text messages

This consent is provided for the purpose of delivering the services you requested, scheduling appointments, providing project updates, following up on quotes, and for marketing and promotional communications related to our services.

4.2 Consent Is Not a Condition of Purchase

Your consent to receive autodialed or prerecorded calls and texts is NOT a condition of purchasing any goods or services from us.

4.3 Message Frequency and Charges

Message frequency may vary. Message and data rates may apply depending on your mobile carrier and plan. We are not responsible for any charges incurred from your carrier related to messages we send.

4.4 Opt-Out / Revocation of Consent

You may revoke your consent to receive calls or text messages at any time by:

• Replying STOP to any text message you receive from us
• Calling us at (888) 706-0080
• Emailing us at cs@helloprojectspro.com
• Submitting a written request to our mailing address

Upon receipt of your opt-out request, we will honor it within a reasonable timeframe and send you a one-time confirmation message.

4.5 Do Not Call Compliance

We maintain an internal Do Not Call list and honor the National Do Not Call Registry.

5. California Consumer Privacy Act (CCPA/CPRA) Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA).

5.1 Your Rights

• Right to Know
• Right to Delete
• Right to Correct
• Right to Opt-Out of Sale/Sharing
• Right to Limit Use of Sensitive Personal Information
• Right to Non-Discrimination

5.2 How to Exercise Your Rights

Call (888) 706-0080, email cs@helloprojectspro.com, or mail to 18546 Sherman Way, Ste 103, Reseda, CA 91335. We will respond within 45 days.

5.3 Sale and Sharing

We do NOT sell your personal information. We do not share your personal information for cross-context behavioral advertising.

5.4 Categories of Information Collected

Identifiers, commercial information, internet/electronic activity, geolocation data, professional information, and inferences drawn from the above.

6. Data Security

We implement commercially reasonable security measures. No method of transmission is 100% secure.

7. Data Retention

We retain information as necessary. Project records retained minimum four (4) years after completion per California requirements.

8. Third-Party Services and Disclosures

We may share with: subcontractors, payment processors, financing partners, government agencies, insurance providers, professional advisors, website/marketing providers, law enforcement when required.

9. Cookies and Tracking Technologies

Our website uses cookies. You may control cookies through browser settings. We may use Google Analytics.

10. Children's Privacy

Services not directed to individuals under 18. We do not knowingly collect information from minors.

11. Do Not Track Signals

Our website does not currently respond to DNT signals.

12. Changes to This Privacy Policy

We may update this policy at any time. Changes effective upon posting.

13. Contact Us