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PRIVACY POLICY & TERMS & CONDITIONS

Terms and Conditions

Effective Date: August 10, 2025
Company: Patagon Consulting Inc. dba Hello Projects Pro (CSLB License #1135440)
Mailing Address: 18546 Sherman Way, Ste 103, Reseda, CA 91335
Email: [email protected]
Phone: 888-706-0080

1. Acceptance of Terms

These Terms and Conditions (“Terms”) govern your use of the Hello Projects Pro website, communications, and services. By using our site or engaging our services, you agree to these Terms and to our [Privacy Policy]. If you do not agree, please do not use the site or services.

2. Services and Estimates

We provide home-improvement and general contracting services (e.g., roofing, kitchens, bathrooms, windows/doors, flooring, painting, siding, decks/porches, retaining walls, electrical, plumbing, and energy-efficiency upgrades including solar). Any estimate is based on information available at the time and is not a final quote. Final pricing is determined by scope, materials, site conditions, permitting, and change orders.

3. Proposals, Contracts, and Change Orders

Most projects in California require a written home-improvement contract pursuant to California law (e.g., Bus. & Prof. Code §7159). That contract will control if there is any conflict with these Terms. Changes to scope, materials, or schedule must be in a written change order signed by the parties and may affect price and timeline.

4. Scheduling, Permits, and Site Access

Project dates are estimates and may shift due to weather, permitting, inspections, material availability, or safety concerns. You are responsible for providing safe access, securing pets/children, and notifying us of known hazards (e.g., lead, asbestos, structural issues). Permits and inspections will be obtained as required; permit fees and related costs may be itemized in your proposal/contract.

5. Deposits, Progress Payments, and Invoices

Deposits may be required and, once materials are ordered or custom work has begun, may become non-refundable as specified in your contract. Progress payments are due as invoiced. Late balances may accrue reasonable late fees/interest as allowed by law. We may suspend work for non-payment. You authorize us to use third-party processors for payments.

6. Materials and Substitutions

If a specified material becomes unavailable, we may propose a comparable substitution at similar quality. Manufacturer warranties apply to the products they cover and are subject to the manufacturer’s terms.

7. Warranty; Exclusions

Workmanship warranties (if any) will be stated in your project contract. Warranties do not cover misuse, neglect, normal wear, or damage from events beyond our control (e.g., water intrusion from unrelated issues, acts of nature). Manufacturer warranties are separate and may require product registration or maintenance.

8. Safety and Unforeseen Conditions

If we encounter unsafe or concealed conditions (e.g., mold, rot, asbestos, code violations), we may pause work and provide a change-order proposal for remediation or refer you to a specialist. We are not responsible for delays or costs related to unforeseen conditions outside the original scope.

9. Customer Responsibilities

You agree to: (a) provide accurate information; (b) make decisions promptly; (c) secure valuables; (d) keep the jobsite clear; and (e) comply with HOA/municipal rules. You represent that you own or have authority for work at the property.

10. Communications & Customer-Care SMS Program 

We use calls, emails, and customer-care SMS solely for service communications (e.g., scheduling, reminders, day-of arrival windows, project updates).

  • Opt-in: You must consent (e.g., by checking a box on our form or replying YES). Consent is not a condition of purchase.

  • Disclosures: Msg & data rates may apply. Msg frequency varies.

  • Help/Opt-out: Reply HELP for help or contact [email protected] / 888-706-0080. Reply STOP to cancel SMS.

  • No marketing texts are sent on this program. If we ever offer marketing SMS, we will obtain a separate explicit opt-in.

  • Carrier notice: Carriers are not liable for delayed or undelivered messages. Delivery may vary by carrier and network.
    See our Privacy Policy for more details.

11. Intellectual Property

All website content, logos, copy, photos, and designs are owned by or licensed to us and protected by law. You may not reproduce or create derivative works without written permission.

12. Reviews and Feedback

If you submit reviews, photos, or feedback, you grant us a non-exclusive license to display and use that content for marketing and quality assurance, unless you revoke permission in writing (we may need reasonable time to remove archived uses).

13. Third-Party Services

We may use third-party platforms (e.g., scheduling, communications, payments). Those providers’ terms and privacy practices apply in addition to ours.

14. Disclaimer

EXCEPT AS EXPRESSLY STATED IN A WRITTEN CONTRACT, SERVICES ARE PROVIDED “AS AVAILABLE.” WE DISCLAIM ALL IMPLIED WARRANTIES TO THE MAXIMUM EXTENT PERMITTED BY LAW.

15. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THE SERVICES WILL NOT EXCEED THE AMOUNTS YOU PAID US FOR THE SPECIFIC WORK GIVING RISE TO THE CLAIM. WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.

16. Force Majeure

We are not responsible for delays or failure to perform due to events beyond our reasonable control (e.g., severe weather, labor shortages, strikes, supply-chain disruptions, government actions, utility outages).

17. Dispute Resolution; Governing Law

These Terms are governed by the laws of the State of California. Venue and jurisdiction lie exclusively in the state or federal courts located in Los Angeles County, California.

18. Changes to Terms

We may update these Terms occasionally. The “Effective Date” will reflect the latest version. Continued use of the site or services after changes means you accept the updated Terms.

19. Contact

Questions? [email protected] or 888-706-0080.

Privacy Policy

Effective Date: August 10, 2025
Company: Patagon Consulting Inc. dba Hello Projects Pro
Mailing Address: 18546 Sherman Way, Ste 103, Reseda, CA 91335
Email: [email protected]
Phone: 888-706-0080

1. Scope

This Privacy Policy explains how we collect, use, disclose, and protect personal information related to our website, communications (including customer-care SMS), and services. This Policy applies to customers, site visitors, and job leads.

2. Information We Collect

You provide:

  • Contact info (name, phone, email), physical address (jobsite), project details, photos/videos you share, preferences, communications (calls, emails, texts), and signatures/approvals.

  • Payment-related details processed securely by third-party processors (we do not store full payment card numbers).

Collected automatically (online):

  • IP address, device identifiers, browser type, pages visited, referring URLs, approximate geolocation, and interaction data (cookies or similar technologies).

From others:

  • Lead platforms, referral partners, publicly available sources, and service providers assisting with scheduling, communications, or analytics.

3. How We Use Information

We use personal information to:

  • Provide quotes, schedule visits, perform contracting services, and manage projects.

  • Send customer-care communications (appointment confirmations/reminders, day-of arrival windows, service updates).

  • Respond to requests, provide support, and improve quality/training.

  • Process payments and invoices.

  • Maintain security, prevent fraud/abuse, and comply with laws and regulations.

  • Operate, analyze, and improve our website and services.

Marketing: Any marketing or promotional messages (including SMS) would require a separate explicit opt-in. Our customer-care SMS program does not include marketing.

4. Text Messaging (TCPA/CTIA)

By providing your number and consenting, you agree to receive customer-care SMS related to scheduling and service for your project.

  • Disclosures: Msg & data rates may apply. Msg frequency varies.

  • Help/Opt-out: Reply HELP for help or contact [email protected] / 888-706-0080. Reply STOP to cancel SMS.

  • Consent not a condition of purchase.

  • Carrier notice: Carriers are not liable for delayed or undelivered messages.

If we ever offer marketing SMS, we will request a separate, clear opt-in that you can decline without affecting customer-care messages.

5. Cookies and Tracking

We use cookies and similar technologies to operate the site, remember preferences, and understand usage. You can adjust browser settings to block cookies, which may affect site functionality.

6. Disclosing Information

We do not sell personal information. We may disclose information to:

  • Service providers/contractors (e.g., subcontractors, delivery/logistics, communications platforms, scheduling, CRM, payment processors, analytics) strictly to perform services for us and bound by confidentiality.

  • Regulators and law enforcement when required by law or to protect rights, safety, or property.

  • Business transfers (e.g., merger, acquisition); we will notify you of material changes.

Cross-context behavioral advertising: We do not share personal information for cross-context behavioral advertising. If this changes, we will update this Policy and provide an opt-out mechanism as required by law.

7. Retention

We retain personal information as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by record type (e.g., contracts, invoices, project files).

8. Security

We implement reasonable administrative, technical, and physical safeguards. No method of transmission or storage is 100% secure.

9. Your Privacy Rights (California)

Subject to verification, California residents may:

  • Know/Access the categories and specific pieces of personal information we collected about you.

  • Delete personal information (with exceptions).

  • Correct inaccurate personal information.

  • Opt-out of sale/share of personal information (currently, we do not sell or share as defined by California law).

  • Limit use/disclosure of sensitive personal information (we do not use sensitive data beyond permitted purposes).

  • Non-discrimination for exercising these rights.

How to submit a request:

  • Email: [email protected]

  • Phone: 888-706-0080

  • Mail: Privacy Request – Hello Projects Pro, 18546 Sherman Way, Ste 103, Reseda, CA 91335
    We may need to verify your identity and, if applicable, your authority as an authorized agent.

10. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect their data. If you believe a child provided information, contact us to delete it.

11. International Users

We operate in the United States. If you access our services from other regions, you understand your information may be processed in the U.S., which may have different data-protection laws than your jurisdiction.

12. Changes to This Policy

We may update this Policy periodically. The “Effective Date” reflects the latest version. Material changes will be posted on our website.

13. Contact

Questions or privacy requests: [email protected] or 888-706-0080.